Handle new orders

Products, orders, payments, delivery and shop customers.

Included on every plan. Compare plans

How it works

Every order is in Orders. A new one sends a phone notification (“New order #…”), emails you if “Email me each new order” is on, shows a badge on Orders and a “A new order” notice under the bell, and has a dot until you open it.
Statuses: Received (new), Processing, Shipped, Completed, Cancelled, Refunded, Returned / refused. Filter by status, search by number, name, email or phone, and narrow by payment, paid, total and date.
Open an order to see the items, totals, billing and delivery addresses, the customer's note and its history. Under “Move the order on” pick the new status and press “Update”.
“Email the customer” tells the buyer about each change; it starts ticked when “Tell the buyer when I move their order on” is on in Shop settings.
“Your notes” on an order are only for you. “Their orders” opens the buyer's customer page.
To act on many at once, tick orders in the list: Set status, Mark paid, Print packing slips or Export CSV.

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