Cancel, refund or mark an order returned
Products, orders, payments, delivery and shop customers.
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How it works
- Open the order in Orders, pick Cancelled, Refunded or Returned / refused under “Move the order on” and press “Update”.
- Cancelling, refunding or marking returned puts the items back in stock, and these orders count in no totals.
- Returned / refused is for a parcel the buyer refused or the courier brought back — common with cash on delivery.
- Presora doesn't move money: a refund is something you pay back yourself; the status records it and can email the buyer.
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