Ask buyers how their order went (survey)
Products, orders, payments, delivery and shop customers.
Included on every plan. Compare plans
How it works
- The default automation “Ask how their order went” emails the buyer a short survey three days after you mark an order Completed — stars for the order, the delivery and the packaging.
- Surveys are in Form submissions; a survey's results page sums up the answers question by question and shows whose order each was.
- “Turn happy survey answers into reviews” (optional) asks 4–5-star answerers to review what they bought.
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