A florist website that keeps up on Valentine's week.

• The phone melts on peak days

  Valentine's Day, Mother's Day and the week before Christmas bring a wall of calls asking the same things: do you deliver to my street, what's the cut-off, can I add a card. Meanwhile someone has to actually make the bouquets.

• Wedding couples need more than a price list

  Couples planning a wedding want to see your style, understand how the process works and book a proper consultation. A single contact form with no context makes you look like any other shop.

• Sympathy orders need care, not hunting

  Someone ordering funeral flowers is not in the mood to dig for delivery details or wonder whether you deliver to the funeral home. That order should be gentle and quick.

• Home

  Seasonal photography, today's cut-off time and two paths: send flowers or plan an event.

• Everyday flowers

  Styles and price ranges for bouquets and arrangements, with an order request form for the occasion and delivery date.

• Weddings and events

  Your portfolio, how the consultation and design process works and a way to book a consultation.

• Sympathy flowers

  A calm page explaining options and delivery to funeral homes and services, with a simple request form.

• Delivery

  Delivery area, same-day cut-off and holiday timings in one place, the most-asked questions you get.

• Visit the shop

  Address, hours and parking for walk-in customers and pickups.

• If I order now, can it be delivered today?

  Same-day delivery depends on the cut-off time and your delivery address, both listed on the Delivery page. Tell me the address and what you'd like, and I'll pass it to the shop to confirm.

• Can you deliver sympathy flowers to a funeral home?

  Yes, we regularly deliver to funeral homes and services. Share the name of the funeral home, the service date and time, and your contact details, and the team will confirm everything with you.

• Are you available for a wedding next September?

  Wedding dates book up, so it's best to check early. I can book you a consultation with the florist, where you'll go through the date, venue and style you have in mind.

Example answers. Your chatbot answers from your own business information. How the chatbot works

• Order requests with everything on them

  An order request form captures occasion, delivery date, address, budget and card message. Each request lands in your leads inbox with a notification, ready for you to confirm.

• Wedding consultations in your quiet hours

  Set the days and times you meet couples, how long a consultation runs and how much notice you need. Block out peak holidays entirely.

• Delivery and cut-off questions, handled

  The chatbot learns your delivery area, cut-off times, styles and policies, answers customers 24/7 and hands orders and wedding enquiries to you with their details.

• Weddings tracked from enquiry to big day

  Move couples from enquiry to consultation to proposal to booked, tag corporate accounts with recurring orders, and set reminders for final numbers and follow-ups.

• Seasonal updates in a sentence

  Type "change the homepage to the Mother's Day collection and update the cut-off note" and it's done. Undo it later with version history.

• A separate weddings address

  Create weddings@ and orders@ inboxes with labels and forwarding rules, so event planning doesn't get lost among daily orders.