Send review requests automatically

Review requests from your own domain, photo and video rewards, approving and replying, and reviews on your website.

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How it works

In Review settings, under Review requests, tick “Send review requests automatically”.
Choose when each one goes: “After a shop order” (a number of days after it's shipped or completed), “After a project is completed” (days after you mark it Completed), “After a booking” (days after the appointment). You only see the ones that apply to your business.
“Send one reminder if there's no review” sends one more email that many days after the first.
Only orders, projects and appointments from the moment you switch it on are asked about, never older ones. An order that's cancelled or refunded before its email goes isn't asked.
The email has five stars for each thing to review; one tap opens your review form with those stars picked. You can write your own Subject and Message ({name}, {business} and {item} are filled in), or leave them empty for ours in your website's language.
Every request, scheduled, sent, reviewed or not sent, is listed in Review requests, where a scheduled one can be sent now or cancelled.
Requests only go out from an address on your own domain. See “Why review requests come from your own domain”.

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