Why review requests come from your own domain
Review requests from your own domain, photo and video rewards, approving and replying, and reviews on your website.
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How it works
- Review requests are sent from an email address on your own domain (for example hello@yourshop.com), never from presora.co, so customers see your address and their inboxes trust it.
- To send them you need: your domain connected to your website, its email turned on (both on the website's Domain page), and an address on it (in Email → Manage addresses).
- Until then, Reviews shows “Review requests are sent from your own domain” with a link to set it up. Scheduled requests wait and go out once there's an address; after three weeks without one they're marked Not sent.
- With more than one address on your domain, pick which one under “Sent from” in Review settings. Replies to a request come back to that address.
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