Approve, hide and reply to reviews

Review requests from your own domain, photo and video rewards, approving and replying, and reviews on your website.

Included on every plan. Compare plans

How it works

In Review settings → Publishing, “Publish new reviews on their own” decides which go on your website straight away: All reviews, 3 stars and up, 4 stars and up, 5 stars only, or None (you approve each one). The rest wait in Reviews under Waiting.
“Hold reviews with swearing for me to check” and “Hold reviews with a web or email address in them” keep those waiting whatever their stars; they're marked Swearing or Contains a link.
On each review: Show it, Back to waiting, Hide, Delete, Pin to the front (pinned reviews come first on your website) and Reply. A reply shows under the review on your website.
Photos and videos always wait for you, whatever the stars: a review's words can go live while its photos are marked “Photos waiting for approval”. Press Approve photos to show them (Hide photos takes them back). The Photos to approve tab lists every review whose photos are waiting.
“Email me each new review” sends you every new review as it arrives.
Reviews written on your product pages also follow the shop's own “approve before they show” switch in Shop settings.
Your AI employee can read your reviews and draft a reply for you to confirm.

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